Whether you've already ordered with us or are planning to put together your cart, please know that we are here to help with every step of the process- from placing your order, to product questions, and during your creative process. Trust us, there are no stupid questions! Feel free to contact us at anytime by phone or email.
We are now able to provide same day service on pickup orders of Farrow and Ball® Paints and Primers. All other Farrow & Ball orders can typically be delivered at no additional cost within 3-7 business days.
All orders are fulfilled and brought to a shipping carrier within 48 hours of being placed. You will receive an order confirmation email upon purchase. Please note that we will sometimes use a different shipping carrier than the one chosen at checkout when applicable, due to certain shipping requirements for some of our products (ie; all Farrow & Ball Fandecks coming from our shop will be shipped via USPS versus FedEx, though the Free F&B shipping will still apply for your order).
All orders will receive a tracking number to monitor the status of your shipment.
If your order is placed Friday after 2pm through Sunday, please be advised that it may not be shipped by your selected carrier until Monday (even if it has been received by them). Holidays may also delay your order being shipped by your carrier.
*As an alternative to shipping an order* we offer an 'In-Store Pickup' option at checkout for local pickup, at no cost to you. Please select this method if you plan to pick your order up from our location at The Village at 2700 W. Anderson Ln, Ste 228, Austin (down a breezeway between Tribe and IV Vitamin).
We ask for your phone number at checkout. We ask for it so that we can contact you in the most direct way if something comes up last minute about your order to be shipped. We do not share this information with third parties.
All furniture is as-is and final sale, whether shipped, delivered, or purchased-in-store. While we do impeccable work to restore and finish furniture, please note that restored vintage and antique furniture may have unique characteristics, marks of age, and remnants of its past-life that we are unable to alter. We feel this just adds to the charm of the nature of 'vintage' and antique pieces!
Due to the unique nature of our goods, we do not accept returns/ refunds.
Please call us at 512.766.3486 or email us at hello@silkandsagedesign.com with any questions!
xoxo,
Katie + Brian